Frequently Asked Questions
Generally
You can find our super offers on the homepage.
These offers, at an extremely low price, are only valid for one day, so hurry up!
Click the View Deal button for more information. On this page you will find more pictures, more information and all advantages in a row and here you can put this offer in your shopping cart.
After you've bought a business, we'll get to work right away. You will receive an email confirming your purchase and, once your order is shipped, the track and trace code.
We work with regular suppliers / sellers and reserve large quantities from their stocks. The sellers offer products directly on our platform. So you buy without a middleman. So there is no wholesaler, retailer or warehouse manager on our side. This will save you a lot of money. It is possible that the delivery time will be a little longer than buying something in-store, but that doesn't make up for the huge savings.
YES! The sellers regularly put new products online. These can be found on the homepage under the heading "NEW IN".
This category contains products of which only a few are still available, e.g. some sizes or colors.
It is therefore possible that your size or color is no longer available for these products. But if there is a product for you, then you are really getting a great bargain, these discounts are up to 75% compared to similar products in a physical store.
Delivery Time
3-5 working days.
As soon as the seller / supplier has packed your order, he will offer it to the carrier such as DHL, DPD or Hermes. As soon as this information is known to the carrier, you will receive the tracking code by email.4-10 working days.
The sellers / suppliers are spread all over Europe, usually they choose the cheapest shipping in order to keep the selling price as low as possible. Depending on the location and shipping method, delivery to your home takes place between 4-10 working days.
YES! The sellers regularly put new products online. These can be found on the homepage under the heading "NEW IN".
99.5% of the order are delivered within the expected delivery time.
It is therefore possible that your size or color is no longer available for these products. But if there is a product for you, then you are really getting a great bargain, these discounts are up to 75% compared to similar products in a physical store.We guarantee delivery. If your package is still not delivered after 20 working days, we will send it again free of charge and you will receive a 15% discount from us!
Pay
Subsequent payment with Klarna is safe, easy and does not cost anything extra.
With 'Pay Later' you pay later for your order as soon as you have received it and decided to keep it. So you never pay for what you send back.
You provide your name, address, place of residence, email address and other information that you always have on hand and pay when it suits you, within the payment period of 14 days after receipt.
* To do this, you conclude an agreement with Klarna Bank AB, further information can be found on the website www.klarna.de.
Paying on our website is 100% secure.
The sellers / suppliers are spread all over Europe, usually they choose the cheapest shipping in order to keep the selling price as low as possible. Depending on the location and shipping method, delivery to your home takes place between 4-10 working days.
We accept the following payment methods:
✓ Order first pay later (Klarna)
✓ Paypal
✓ Credit card (Mastercard, Visa, Amex)
✓ Giropay
✓ Bank Transfer
Shipping
YES!
All orders are shipped free of charge.Of course you can!
You will receive a tracking code by e-mail. We will send the tracking code 3-5 working days after receiving your order.
You will receive a tracking code as soon as your package is registered with the carrier.
However, it can take 5-7 working days for your package to actually be processed in the sorting center.
However, once your package has been sorted and scanned by the carrier, the information is updated online and delivery to your home is usually within 24 hours.
Returns & Money Back Guarantee
FREE MONEYBACK
We offer you the opportunity to exchange your product for free!
Would you like to exchange your shoes for a different size / color or a different model? Then place a new
order on the website, send an email with the new order number, and we will send you a return label so that you can return your shoes free of charge.
Always enclose a return form with your return, get your return form by sending an email to our customer support at: support@breakingrocks.co.uk
RETURNS
At alltaglicheschuhe.de it is of course possible to exchange or return your order (provided that your ordered product does not fall under a legal exception). This can be done within 14 days of receiving your complete order. Always attach
a return form to your return get your return form by sending our customer support an email: support@breakingrocks.co.uk You can send the item back to:
POSTNL-SERVICEPUNKT
T.a.v Breakingrocks.co.uk
Industrieweg 20D
1521 ND Wormerveer
The Netherlands
FREE EXCHANGE
We offer you the opportunity to exchange your product for free!
Would you like to exchange your shoes for a different size / color or a different model? Then place a new
order on the website, send an email with the new order number, and we will send you a return label so that you can return your shoes free of charge.
Always attach
a return form to your return get your return form by sending our customer support an email: support@breakingrocks.co.uk
You can send the item back to:
POSTNL-SERVICEPUNKT
T.a.v Breakingrocks.co.uk
Industrieweg 20D
1521 ND Wormerveer
the Netherlands
You have the right to cancel your order up to 14 days after receipt without giving a reason. You have an additional 16 days to return your product after being notified that you want to cancel your product.
You will then receive the full order amount including shipping costs back from us!
Only the costs for the return from your place of residence to the webshop are for your own account. If you make use of your right of withdrawal, the product will be returned with all accessories supplied and - if reasonably possible - in its original condition and packaging.
FREE EXCHANGE
We offer you the opportunity to exchange your product for free!
Would you like to exchange your shoes for a different size / color or a different model? Then place a new
order on the website, send an email with the new order number, and we will send you a return label so that you can return your shoes free of charge.
RETURNS AND MONEY BACK
The cost of returning to the webshop from your place of residence is at your own expense. If you make use of your right of withdrawal, the product will be returned with all accessories supplied and - if reasonably possible - in its original condition and packaging.
You have the right to cancel your order up to 14 days after receipt without giving a reason (unless it falls under the statutory exception). After canceling, you have an additional 16 days to return your product. You will then receive a credit note for the full order amount including any shipping costs.
If you make use of your right of withdrawal, the product will be returned to us with all accessories supplied and - if reasonably possible - in its original condition and packaging.
We will then transfer the amount due, including shipping costs, to us within 14 days of receipt of your return if the product has already been returned in good condition.
According to the law, certain articles cannot be returned.
Used items that cannot be returned are:
✓ Lamps
✓ Batteries
✓ Liquids
✓ Dishwasher tablets
✓ Vouchers or gift certificates
✓ Items that have been received for more than 30 days
✓ Items, that are used, damaged or incomplete
✓ Items missing packaging
✓ Plante
Items that cannot be exchanged or returned for sanitary reasons:
✓ Earplugs
✓ Headsets
✓ Ear cleaners
✓ Underwear
✓ Sanitary goods
✓ Swimwear
✓ Top- Mattresses
✓ Mattresses
✓ Personal care products
✓ Socks
✓ Razors
✓ Corrective undergarments or underwear
✓ Bras
✓ Insoles
✓ Bikinis
✓ Toe or foot supports
✓ Hair products
✓ Muscle simulator
✓ Products in direct contact with the skin
If we receive the above items back, we will not process these returns. In addition, you will also be responsible for shipping costs if we return this item to you.
Complaints
. .We recommend that you first report complaints to us by sending us an email at: support@breakingrocks.co.uk
As of February 15, 2016, it will also be possible for consumers in the EU to submit complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint has not yet been dealt with elsewhere, you are free to submit your complaint via the European Union platform.
