Terms & Conditions

Last updated: January 21, 2020

Below you will find our general terms and conditions.

These always apply when you place or place an order on our website and contain important information for you as a buyer. Therefore, read the general terms and conditions carefully.

Article 1. Definitions

1.1 Part of Voucher Direct BV. based in Amsterdam and registered with the Chamber of Commerce under Chamber of Commerce number 73275883

1.2 Environment: and any other application referred to by everyday shoes .de. 

1.3 Platform: The environment in which products are offered to users of third parties.

1.4 Website: The website of everyday shoes  and all associated subdomains can be accessed.  

1.5 User: any visitor to the environment.

1.6 Customer: Any user of the environment who buys a product via the platform.

1.7 Agreement: Any agreement or arrangement between the other seller and the customer of which the general terms and conditions are an integral part.

1.8 General Terms and Conditions: these General Terms and Conditions.

1.9 Other sellers: a third party who is a legal or natural person who offers products to users via the platform.

Article 2. Validity of the general terms and conditions

2.1 The general terms and conditions apply to all offers, agreements and deliveries, unless otherwise expressly agreed in writing.

2.2 If the customer includes in his order deviating terms or conditions or conditions not listed in the general terms and conditions, these are only binding if and to the extent that they have been expressly recognized in writing by everyday shoes.

Article 3. Prices and information

3.1 All prices quoted on the website and in other materials that are from or another seller may include VAT and, unless otherwise stated on the website, other government levies. 

3.2 The prices stated include shipping costs, if stated.

3.3 The content of the website has been compiled with the greatest possible care., de cannot guarantee that all information on the website is correct and complete at all times, as other sellers also have the opportunity to publish information on the platform. All prices and other information on the website and in other materials that come from or another seller are therefore subject to obvious programming and typing errors.  

3.4 can not be held responsible for (color) deviations due to the screen quality. 

Article 4. Services 

The services of only and exclusively monitor the mediation in the implementation of the contract between the customer and the other seller. 

Article 5. Conclusion of the contract

5.1 The contract is concluded when the customer accepts the offer of another seller via the platform and complies with the relevant conditions.

5.2 If the customer has accepted the offer, will immediately confirm receipt of the acceptance of the offer by the other seller electronically. As long as the receipt of this acceptance has not been confirmed by the other seller, the customer has the option of terminating the contract. 

5.3 If it turns out that the customer has provided incorrect data when accepting or otherwise entering into the contract, the other seller has the right to fulfill his obligation only after the correct data has been received.

Article 6. Implementation agreement

6.1 As soon as the order has been received by , the other seller will dispatch the products as soon as possible in compliance with the provisions of paragraph 3 of this article. 

6.2 The other seller is entitled to commission third parties to fulfill the obligations under the contract.

6.3 On the website, in good time for the conclusion of the contract, it is clearly described how the delivery will be made and within what period the products will be delivered. If no delivery time has been agreed or specified, the products will in any case be delivered within 30 days.

6.4 If the other seller cannot deliver the products within the agreed period, everyday shoes will inform the customer. In this case, the customer can agree on a new delivery date or he is given the opportunity to terminate the contract free of charge.

6.5 As soon as the products to be delivered have been delivered to the specified delivery address, the risk in relation to these products is transferred to the customer.

6.6 Other sellers are entitled to deliver a similar product in a similar quality to the product ordered if the product ordered is no longer available. The customer is then entitled to terminate the contract free of charge and to return the goods free of charge.

Article 7. Right of withdrawal

7.1 This article only applies if the customer is a natural person who is not acting in the exercise of his profession or business. Business customers therefore have no right of withdrawal.

7.2 The customer has the right to terminate the contract concluded at a distance within 14 calendar days of receipt of the goods free of charge without giving a reason. After reporting, the customer has a further 30 calendar days to return the product. The customer only bears the direct costs for the return. The customer therefore has to bear the return costs himself. Any costs the customer pays for shipping and paying for the product to the customer will be reimbursed to the customer after the entire order has been returned.

7.3 The customer may terminate the contract in accordance with paragraph 2 of this Article by the product within the specified in paragraph 2 of returns or within this period tells that he has logged off the purchase and the product , after which he will send the product back as soon as possible. In this case, customer service must be contacted and a return form sent with instructions.  

7.4 Amounts already paid in advance by the customer will be reimbursed to the customer as soon as possible, but no later than 30 days after termination of the contract.

7.5 Information on whether the right of withdrawal is applicable or not and a desired procedure will be clearly stated on the website in good time for the conclusion of the contract.


8.1 The buyer's right of withdrawal is excluded to the extent provided in paragraph 2 of this article. The exclusion of the right of withdrawal only applies if this is clearly stated in the offer at least at the time of the conclusion of the contract.

8.2 The exclusion of the right of withdrawal is only possible for products: products manufactured according to customer requirements, hygiene products or products with a health risk in which the seal has been broken, audio and video recordings as well as computer software with a broken seal, products with a limited shelf life, newspapers, journals or magazines, agreements that were concluded during a public auction, digital content such as apps in which the consumer has expressly waived his or her cooling off period Services such as holiday accommodation, goods transport, car rental, catering or leisure activities.Goods or services are subject to fluctuations in the financial markets.Goods that are by their nature irrevocably mixed with other items are delivered after delivery Delivery of alcoholic beverages,whose price was agreed when a consumer purchase was made, but whose delivery can only take place after thirty days and whose actual value depends on market fluctuations over which the trader has no influence. Services under certain circumstances

Article 9. Payment

9.1 The customer must make payments to according to the payment methods specified in the order process and possibly on the website. It is   free to offer payment methods. These can also change from time to time.  

Article 10. Complaints procedure

10.1 If the customer has a complaint about a product and / or other aspects of the of   has provided or any other seller services, he can lodge a complaint by e-mail or post to judge. You can find the contact details in the General Terms and Conditions below.  

10.2 gives the customer as soon as possible but in any case within 5 days of receipt of the complaint, a response to his complaint. If it is not yet possible to give a substantive or definitive answer, will confirm   this within 5 days of receipt of the complaint and state within which period a substantive or definitive answer to the complaint is expected from the customer.  

10.3 From February 15, 2016, EU consumers can also register complaints via the ODR platform of the European Commission. This OS platform can be found at If your complaint has not yet been dealt with elsewhere, you can submit your complaint via the European Union platform. "

Article 11. Offer from third parties

11.1 The customer acknowledges that the purchase contract between the customer and the other seller (the third party who offers the product (s) for sale through the environment) has been concluded and that is and / or will not be a contractual partner of this contract will. The contract is concluded when and as soon as the other seller has accepted the order. 

11.2 In the event of questions and / or complaints about the products of other sellers bought by the customer, the customer must always   contact the customer service department of everyday shoes . here has only a mediating role. The Buyer acknowledges that he is in these cases not to can and leave liable in any way, including, but not limited to defects of the product purchased.    

11.3 Other sellers offer their products via the platform. is in no way responsible for checking or evaluating this offer from another seller. assumes no responsibility or liability for the actions, products and content of any of these other sellers.  

11.4 is in no way liable for the quality, safety or legality of the product offered or sold by another seller. The customer exempts everyday shoes   from all claims in relation to the products sold via the platform, including, but not limited to, product liability in accordance with Art. 6: 185 BW.Artikel  

Article 12. Final provisions

12.1 Dutch law applies to the contract.

12.2 Unless otherwise provided by mandatory law, all disputes that may arise from the contract will be submitted to the competent Dutch court in Heerlen.

12.3 Liability on the part of everyday shoes   is limited to damages based on intent or gross negligence on the part of everyday shoes   .  

12.4 Should any provision of these general terms and conditions be ineffective, this shall not affect the validity of the entire general terms and conditions. In this case, the parties will replace (a) new provision (s) that reflect the intent of the original provision as far as legally possible.Contact InformationIf you have any questions, complaints or comments after reading these terms and conditions, feel free to hesitate please do not contact us in writing, by email or via Facebook.

Voucher Direct BV
Keizersgracht 520H
1017EK Amsterdam
The Netherlands

Chamber of Commerce: 73275883
VAT: NL859434035B01


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